Refund policy
Returns, Refunds & Cancellation Policy
At Gaby’s Delights, all products are handcrafted, made to order, and prepared specifically for each customer. Because our products are customized and perishable, orders are subject to the following policies.
Order Confirmation
An order is not considered booked or reserved until the invoice has been completed and full payment has been successfully processed.
Receiving a quote, discussing a design, or receiving an invoice does not reserve a date. Availability may change until the order is officially confirmed.
By completing payment, the customer acknowledges and accepts the policies stated below, as well as any order-specific terms included on the invoice.
Returns & Refunds
Because our products are custom-made and perishable, we do not accept returns.
Refunds will not be issued based on personal taste preferences. Flavor, sweetness, texture, and similar preferences are subjective and do not constitute a product defect.
A refund may be considered when:
- Gaby’s Delights is unable to fulfill the confirmed order due to circumstances within our responsibility.
- An order is damaged while being transported directly by Gaby’s Delights before it reaches the customer.
Any approved refund will be limited to the affected portion of the order and will not exceed the amount paid for that portion.
Order Cancellations
Cancellation requests must be submitted in writing.
For standard orders, refund eligibility is based on the amount of notice provided before the scheduled pickup or delivery date:
- 30 days or more before the scheduled date: 90% refund.
- 15–29 days before the scheduled date: 50% refund.
- 7–14 days before the scheduled date: 25% refund.
- 6 days or less before the scheduled date: No refund.
Any payment-processing fees that are not returned to Gaby’s Delights by the payment processor may be deducted from the refundable amount.
Weddings, Large Orders & Specialty Orders
Wedding orders, large-volume orders, individually packaged orders, and orders requiring specialty materials, custom packaging, custom toppers, edible images, flowers, rentals, or other products purchased specifically for the customer may be subject to stricter cancellation terms.
For these orders:
- 50% of the total order amount becomes non-refundable once the order is confirmed.
- Cancellations made 30 days or more before the scheduled date may receive a refund of up to 50% of the total order amount.
- Cancellations made 15–29 days before the scheduled date may receive a refund of up to 25% of the total order amount.
- Cancellations made less than 15 days before the scheduled date are non-refundable.
Materials, decorations, packaging, rentals, custom items, or other products already purchased specifically for the order are non-refundable.
When an invoice contains cancellation terms specific to an order, the terms stated on that invoice will apply to that order.
Changes to an Order
Requests to change the size, quantity, flavors, fillings, colors, design, decorations, pickup time, delivery information, or other order details are subject to availability and approval by Gaby’s Delights.
Changes should be requested as early as possible.
Changes requested within 7 days of the scheduled order date may not be accepted.
Additional charges may apply when a requested change increases the cost of ingredients, materials, decorations, packaging, or production time.
Reducing the size, quantity, or complexity of an order after the applicable cancellation deadline does not guarantee a refund or reduction in the original order price.
Rescheduling
Requests to move an order to a different date are subject to availability and are not guaranteed.
When requested at least 14 days before the scheduled date, Gaby’s Delights may allow the order to be transferred one time to another available date.
Requests made less than 14 days before the scheduled date may be treated as a cancellation and will be subject to the applicable cancellation policy.
Any additional costs resulting from changes in design, quantity, ingredients, materials, or current pricing will be the customer’s responsibility.
Design & Color Variations
All products are handcrafted, and minor variations in design, placement, texture, or appearance may occur.
Gaby’s Delights will make every reasonable effort to follow the agreed design and color palette; however, exact color matching cannot be guaranteed due to the nature of edible food coloring, ingredients, lighting, photographs, digital screens, and other materials.
When an exact color reference is important, customers are encouraged to provide a physical color swatch whenever possible.
Minor color or design variations that do not materially affect the agreed overall design are not grounds for a refund.
Pickup & Order Acceptance
Customers are responsible for arriving during the agreed pickup time.
Customers should inspect their order at the time of pickup or delivery whenever possible.
Once an order has been picked up and accepted by the customer or the customer’s authorized representative, the order is considered fulfilled.
Gaby’s Delights is not responsible for damage occurring after pickup, including damage caused by transportation, sudden stops, improper handling, vehicle conditions, heat exposure, improper storage, setup, or movement of the product.
Courier or Third-Party Pickup
Customers may authorize another person, courier, driver, or transportation service to pick up their order.
Once an order has been released to the customer’s designated representative or courier, it is considered accepted by the customer.
Gaby’s Delights is not responsible for damage, loss, delays, temperature exposure, improper handling, transportation conditions, or other issues that occur after the order leaves our possession.
The customer is responsible for arranging and paying any courier or third-party transportation provider directly.
For large orders, the person picking up the order is responsible for arriving with a vehicle that provides adequate flat, clean, climate-controlled space for safe transportation.
Transportation & Temperature
Cakes and other decorated products are delicate and temperature-sensitive.
Customers are responsible for transporting orders in a clean, climate-controlled vehicle with adequate flat space. Cakes should not be transported on seats, laps, or uneven surfaces.
Gaby’s Delights is not responsible for melting, shifting, cracking, leaning, collapsed tiers, damaged decorations, wilted flowers, or other damage caused by heat, humidity, transportation, storage, venue conditions, or improper handling after pickup or delivery.
Customers are responsible for ensuring that the venue provides appropriate conditions for the product.
Delivery
When Gaby’s Delights provides delivery, reasonable care will be taken to transport the order safely.
Once the order has been delivered to the agreed location and accepted by the customer, venue representative, planner, or other authorized person, responsibility for the order transfers to the customer.
Gaby’s Delights is not responsible for damage caused after delivery by guests, venue staff, event coordinators, weather, temperature, movement, handling, or environmental conditions.
Weather & Unforeseen Circumstances
Gaby’s Delights reserves the right to modify, postpone, or refuse delivery when severe weather, unsafe road conditions, natural disasters, emergencies, or other circumstances make delivery unsafe or impractical.
When possible, customers may be offered the option to pick up the order instead.
Weather conditions, venue changes, event cancellations, travel delays, illness, or other circumstances affecting the customer do not automatically qualify an order for a refund.
When circumstances allow, Gaby’s Delights may offer rescheduling at our discretion and subject to availability.
Failure to Pick Up an Order
Failure to pick up an order does not constitute a cancellation and does not qualify for a refund.
Because our products are perishable, Gaby’s Delights cannot guarantee the condition or availability of an order after the scheduled pickup date and time.
Customer-Provided Items
Any toppers, flowers, decorations, figurines, cake stands, accessories, or other items supplied by the customer or another vendor are used at the customer’s responsibility.
Gaby’s Delights is not responsible for defects, breakage, contamination, incompatibility, or other issues resulting from customer-provided items.
Cancellation by Gaby’s Delights
In the unlikely event that Gaby’s Delights is unable to fulfill a confirmed order due to circumstances within our responsibility, the customer will receive a refund for the portion of the order we are unable to provide.
Gaby’s Delights’ financial liability will not exceed the amount paid by the customer for the affected order.
Acceptance of Policy
By completing payment for an invoice or placing an order through our website, the customer confirms that they have reviewed, understood, and accepted this Returns, Refunds & Cancellation Policy.